Policies & Governance
The Cayman Islands National Coaching Academy operates to a published set of policies covering safeguarding, fairness, data protection, and quality. Each policy below governs how we deliver coaching education safely and to a consistent standard.
Assessment & Practical Rubric
How coaching competence is assessed — through a practical, observed coaching demonstration judged against published criteria.
Read policy →Course Completion Policy
The clear, consistent standards a learner must meet to be recorded as having completed a course and to receive a certificate.
Read policy →Data Protection & Confidentiality Policy
How the Academy collects, uses, stores, shares, and protects personal data, and the data-protection rights of the people whose information it holds.
Read policy →Digital Health & Safety Policy
The same duty of care applied to online, digital, and mobile learning as in person — safe, healthy, secure, and accessible.
Read policy →Disability Discrimination Policy
The Academy's commitment to treating disabled athletes, coaches, staff, and participants fairly and removing barriers to participation.
Read policy →Disruptive Learner Policy
How instructors prevent, manage, and resolve disruptive or disengaged behaviour fairly and proportionately.
Read policy →Equal Treatment Policy
How the Academy ensures every participant, coach, member of staff, and applicant is treated fairly and free from discrimination.
Read policy →Learner Complaints Procedure
A clear, fair, and confidential way for learners to raise a formal complaint, and how the Academy responds.
Read policy →Learner Feedback & Course Ratings
How the Academy invites participants to evaluate its workshop and publishes verified ratings and consented testimonials.
Read policy →Money-Back Guarantee Policy
How eligible participants can request a full or partial refund where the Academy cannot put a shortfall right.
Read policy →Post-Course Expert Support
Continued access to the Academy's coaching experts through an online Q&A line for 90 days after a course.
Read policy →Safeguarding & Child Protection Framework
How the Academy protects children and young people from harm across all of its programmes, activities, and online environments.
Read policy →